Escalate with context.
Escalate with context. Page directly from an alert or through automation. Every escalation delivers the operational context responders need before they even open a laptop.
Urgency decides time pressure and interruption. Teams decide routing. The engine figures out the plan and shows you a preview before it pages anyone, with no step builders to hand-assemble.
Before a rule pages anyone, backtest it against your real alert history: what it matched, how often, and the actions it would have fired. Automation covers unattended response, and every automated escalation is tracked like any other.